Important Information
Policies
To help make your stay at Sonesta Simply Suites Chicago Waukegan in Waukegan as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The check-in rules are simple, though the nightly deposit, parking charge, and pet fee deserve a careful look.
The policies at Sonesta Simply Suites Chicago Waukegan reflect its extended-stay format, particularly in the areas of housekeeping, deposits, parking, pets, and optional services. Each room includes a kitchen and standard long-stay amenities, but early arrival, late departure, laundry, pet accommodation, and parking may carry additional charges. Cancellation conditions and room-specific restrictions depend on the selected reservation.
- Check-In
Standard check-in begins at 4:00 PM. The front desk is staffed around the clock, allowing arrivals after the usual evening hours.
- Check-Out
Check-out is required before 11:00 AM.
- Minimum Check-In Age
The primary guest must be at least 21 years old to check in.
- Early Check-In
Early check-in may be available for USD 50, subject to room readiness and approval.
- Late Check-Out
Late check-out may be arranged for an additional charge when availability permits. A fixed late-departure fee is not consistently published.
- Identification and Payment
A government-issued photo ID and a valid credit card may be required at arrival. The hotel accepts credit cards and does not accept cash as the primary payment method.
- Deposit Requirements
A deposit of USD 100 per accommodation, per night is currently listed. The amount is generally collected or authorized at arrival and may be subject to tax or reservation-specific conditions.
- Parking Policy
Uncovered self-parking costs USD 5 per vehicle, per night and includes in-and-out access. For stays of seven nights or longer, the listed parking charge is USD 25 per vehicle, per week.
- Pet Policy
Up to two well-mannered pets are allowed per eligible suite, with no published breed or weight restriction. The fee is USD 75 for stays of up to seven nights and USD 150 for longer stays.
- Unattended Pets
Pets cannot be left unattended inside the suite. Pet-friendly inventory is limited to selected accommodations and should be arranged before arrival.
- Service Animals
Qualified service animals are accepted without a pet fee.
- Smoking Policy
The property is entirely smoke-free. Smoking is not allowed inside suites or enclosed common areas.
- Children and Extra Beds
Children are welcome. Rollaway beds and cribs are not available, so the reserved bedding should be sufficient for the full party.
- Housekeeping Policy
Full-service housekeeping is provided at 14-day intervals for stays lasting longer than 14 days. Fresh towels and selected supplies are available on request between scheduled services.
- Laundry Policy
Self-service laundry facilities are available, with a currently listed charge of USD 3 per day.
- Parties and Events
Parties and group events are not permitted inside the property. Group room blocks may be arranged separately through the hotel.
- Cancellation Policy
Cancellation conditions depend on the chosen rate. Selected flexible rates may permit cancellation before a stated deadline, while prepaid or discounted reservations may be nonrefundable.
- Accessible Accommodation
Accessible suites, parking, elevator access, and public-area features are available. Specific mobility, hearing, or bathroom requirements should be confirmed before arrival.
- Special Requests
Connecting rooms, accessible equipment, pet-friendly placement, early check-in, late departure, and room-location preferences are subject to availability and may involve additional charges.